At Kuenpheen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or communicate with us.
By using our website (www.kuenpheen.com) or our services, you agree to the terms of this Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, such as:
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Your name, email address, phone number, and delivery address
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Payment details (processed securely through third-party gateways)
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Business or company information (for invoicing or account setup)
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Files, artwork, or images you upload for printing or design
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Communications you send to us (e.g. emails, support messages, or feedback)
We may also collect non-personal information automatically when you use our website, including:
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IP address and browser type
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Device and operating system information
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Website usage data (pages visited, time spent, referring URLs)
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Cookies and analytics tracking data
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Communicate order updates, proofs, and delivery information
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Provide customer support and respond to enquiries
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Improve our products, website, and user experience
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Send marketing or promotional communications (only with your consent)
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Meet legal, tax, or regulatory obligations
We will only use your information for the purposes outlined above or for related reasons you would reasonably expect.
3. How We Store and Protect Your Data
Your personal information is stored securely using appropriate technical and administrative measures to prevent unauthorised access, disclosure, or misuse.
This includes encrypted connections (SSL), secure servers, and restricted internal access.
While we take reasonable steps to protect your data, no internet transmission is completely secure, and you acknowledge that you share information with us at your own risk.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
We may share your information with trusted third parties only where necessary to operate our business, such as:
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Payment processors (e.g. Stripe, PayPal, or Shopify Payments)
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Delivery and courier partners
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IT, hosting, and analytics providers
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Professional advisors (e.g. accountants, legal consultants)
These partners are required to handle your information securely and in compliance with applicable privacy laws.
We may also disclose personal information where required by law or to protect our legal rights.
5. Cookies and Analytics
Our website uses cookies and similar tracking technologies to improve site functionality, enhance your experience, and analyse traffic.
You can control or delete cookies through your browser settings, but some parts of the website may not function properly without them.
We also use analytics tools (such as Google Analytics) to understand user behaviour and website performance. These tools collect non-identifiable information only.
6. Email Marketing and Communication
If you subscribe to our mailing list or make a purchase, we may occasionally send you updates, special offers, or design inspiration.
You can opt out of these communications at any time by clicking “unsubscribe” in the email or contacting us directly.
We will never send spam or share your email address with third-party marketers.
7. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated.
To make a request, contact us at print@kuenpheen.com, and we’ll respond within a reasonable time.
8. Retention of Information
We keep your personal information only for as long as necessary to provide our services and comply with legal or accounting requirements.
Design and print files may be stored securely for up to 12 months to assist with reorders unless you request deletion earlier.
9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes.
Any updates will be published on this page with the new “last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: